Privacy

Privacy Policy

Last updated: 17 October 2026 · Applies to the Elite OS web app and website

In short: we collect only what Elite OS needs to work: your account, the trading and wellness data you choose to enter, and optional community content. We do not sell your data and we do not show ads. AI features send only what you choose to analyse to our AI provider. You can export or permanently delete your data at any time in Settings. This policy is written in line with the principles of South Africa’s POPIA and the EU/UK GDPR.

1 Who We Are

Elite OS is a trading journal and lifestyle tracker operated from South Africa. We are the “responsible party” (POPIA) and “controller” (GDPR) for the personal information described in this policy. You can reach us at eliteos.supportteam@gmail.com.

2 Data We Collect

Category	What we collect	Why
Account	Email address, display name, and a password (stored only as a one-way hash by our authentication provider). If you sign in with Google: the name and email Google shares with us.	Sign-in and account management
Consent record	The version of these Terms and this Privacy Policy that you accepted, the date and time, how you accepted (sign-up, sign-in, Google, or the in-app prompt), and your confirmation that you are 18 or older.	To keep proof that you agreed, as the law expects
Trading data	Trades and notes you log (symbol, direction, entry/exit, P&L, session, tags, grades, emotions, screenshots), playbook rules, prop-firm and account-balance tracking, risk settings, files you import (CSV), and trades synced from MetaTrader through your personal sync token.	Core journal and analytics features
Wellness & lifestyle data	Habits, goals, journal entries, check-ins, sleep, mood, gym logs, meals and nutrition (including food photos if you use the AI food scanner), water, optional body weight and resting heart rate, budget entries, tasks and reminders. Some of this may count as health-related or “special” personal information; we process it only because you choose to enter it, and only to provide the features you use.	Wellness tracking features
Community content (optional)	Profile photo, username, bio, posts (text, photos, video), comments, likes, follows, dares, polls, groups, group chats, direct messages (text, photos, videos, documents, voice notes), reactions, accountability-partner pairing, blocked users, reports you file, and leaderboard statistics (for example win rate, trade count, discipline score).	Community features you choose to use
Subscription	Plan status, trial start date, and the customer, subscription and licence identifiers our payment provider gives us. We never see or store your card details.	Billing and access to paid features
Notifications	Your notification preferences and, if you turn notifications on, your browser’s push subscription (an address and keys issued by your browser).	Delivering reminders and message alerts
Usage & technical	Daily AI-usage counters, error reports (the page, the error message, your browser type and your account ID), and your IP address, which our hosting and backend providers process to deliver the service and block abuse.	Fair-use limits, fixing bugs, security
Support & feedback	Anything you send through feedback, feature-request or support forms, together with your email.	Responding to you

We only ask for what the features need. You can use Elite OS without the community features, without the AI features, and without entering any wellness data.

3 How We Use Your Data

To provide, maintain and secure the Service and your account (performance of our contract with you)
To run the features you use: analytics, reminders, community, messaging, calls, leaderboard
To process payments and manage your plan (through our payment provider)
To power AI features when you ask for them (see section 4)
To fix bugs, prevent abuse and keep the Service reliable (our legitimate interests)
To respond to support requests and reports of abuse
To comply with legal obligations

We do not sell your personal information, we do not use it for advertising, and we do not make automated decisions about you that have legal or similarly significant effects.

4 AI Processing

AI features (such as trade analysis, trade critiques, pattern and leak explanations, the daily brief, journal and goal coaching, and the food scanner) are powered by Anthropic PBC. Content is sent only when you use an AI feature: for example the trades or notes you select for analysis, text you ask the AI to review, or a food photo you scan. Requests go through our server, so your device never holds the AI provider’s access key. We do not send your password. The content you choose to analyse may itself contain personal information, so please leave out anything you do not want processed.

Under Anthropic’s commercial terms, content sent through its API is not used to train its models. Anthropic may keep API content for a limited period under its own policies. AI output can be wrong and is not financial, investment, legal or medical advice. We apply daily usage limits to AI features.

5 Where Your Data Is Stored

Your account, database records and files are stored with Supabase in the EU (Ireland) region. The web app itself is delivered through Cloudflare’s global network. Some of our providers, such as Anthropic and our payment provider, operate in the United States, so your information may be processed outside South Africa and the EU/UK. We rely on the contractual and legal safeguards these providers offer, such as standard contractual clauses, to protect it.

6 Who We Share Data With

We share personal information only with the service providers we need to run Elite OS, under agreements that limit how they may use it:

Provider	What it does	Data involved
Supabase	Database, sign-in, file storage and server functions (EU, Ireland)	Everything you store in Elite OS
Cloudflare	Hosting, delivery and DDoS protection	IP address and request data
Anthropic	AI features	Only the content you send to an AI feature
LemonSqueezy	Payments. It is the merchant of record and also handles tax, invoices and receipts	Your email, billing details and purchase information
Google	“Sign in with Google”, Google Fonts on our sign-in and information pages, and Google Meet if you start or join a call link	Your IP address; the name and email Google shares when you choose Google sign-in
Browser push services	Delivering notifications you have turned on (run by your browser’s vendor)	Your push subscription address and the encrypted notification
Open-source CDNs (jsDelivr, cdnjs)	Deliver code libraries the app needs	Your IP address
Spotify, YouTube (optional)	Embedded players, loaded only if you open them in the app	Your IP address; they may set their own cookies
NewsAPI (optional)	Market-news headlines, if you use that feature	The search request, sent through our server

We may also disclose information if the law requires it, to enforce our Terms, or to protect the safety of our users. We do not sell or rent your information.

7 What Other Users Can See

Visible to other signed-in Elite OS users: your community profile (display name, username, photo, bio), your posts, comments, likes, follows, dares, polls, the groups you create, and your leaderboard entry (including the statistics shown there). This content is not shown to people who are not signed in.
Private: your trades, journal, wellness data, budget, settings and AI results. These are visible only to you.
Messages: direct messages are visible to you and the other person; group messages are visible to approved group members. Messages are not end-to-end encrypted. We do not read private messages, except where needed to investigate a report of abuse, to keep the service secure, or where the law requires.
You can block users, report content, and delete your own posts and messages at any time.

8 Cookies & Local Storage

Elite OS does not set tracking or advertising cookies. It stores your sign-in session and app data in your browser’s local storage so the app works and works offline. See our Cookie Policy for the full list.

9 Your Rights

Access

See the personal information we hold about you

Correction

Fix inaccurate information. Most of it can be edited directly in the app

Deletion

Permanently delete your account and data in Settings

Portability

Export your data from the Data Export page

Objection & restriction

Object to or ask us to limit certain processing

Withdraw consent

For example, turn off notifications, stop using AI features, or delete your account

To use any of these, use the in-app tools above or email eliteos.supportteam@gmail.com. We will reply within 30 days. We may need to confirm it is really you before we act on a request.

10 Data Retention

Your account and content are kept until you delete them or delete your account.
When you delete your account, we immediately remove your records and your uploaded files (photos, videos, voice notes, documents and trade screenshots) from our live systems. Direct messages in conversations with you are deleted too.
Backups: we keep rolling weekly backups, in a private storage area with restricted access, for disaster recovery. They are kept for about 8 weeks, so deleted data can remain in them until they expire. We use backups for nothing else.
Error reports are deleted automatically after 30 days.
Proof of consent: when you delete your account, we keep an anonymised record that a user accepted our Terms and Privacy Policy (the policy version, date and time, and how they accepted). It is not linked to your name or email, and we keep it only to be able to show that consent was given.
Payment and licence records are retained by our payment provider and, where needed, by us, for as long as tax, accounting or consumer-protection law requires. They are not removed when you delete your account.

11 Children’s Privacy

Elite OS is for people aged 18 and over. We ask you to confirm you are 18 or older when you create an account, and we do not knowingly collect personal information from anyone under 18. If we learn that a minor has created an account, we will delete it promptly. If you believe a child is using Elite OS, please contact us.

12 Security

We protect your information with encryption in transit (TLS) and at rest, database access rules that stop one user reading another user’s private data, server-side checks for paid features and AI limits, restricted access to backups, and rate limiting. No system is perfectly secure, so please use a strong, unique password. If a breach is likely to affect your rights, we will notify you and, where required, the Information Regulator. To report a security problem, email eliteos.supportteam@gmail.com.

13 Changes to This Policy

We may update this policy as Elite OS changes. We will update the date above and, for material changes, tell you in the app or by email before they take effect. If you keep using the Service after a change, the updated policy applies.

14 Contact & Complaints

For privacy questions or to exercise your rights, contact us at eliteos.supportteam@gmail.com. If you are not satisfied with our response, you may complain to the Information Regulator of South Africa (inforegulator.org.za) or to your local data protection authority.